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PFAC Mission and Purpose

Our programs and services include:

Our Mission and Purpose:

Mission:

The Patient and Family Advisory Council (PFAC) is committed to assuring the delivery of the highest standards of patient centered care provided to patients from diverse cultural backgrounds at Morton Hospital and Medical Center. We accomplish this by working in active partnership with the entire healthcare team to:

  • Promote patient and family advocacy and involvement
  • Strengthen communication and collaboration among patients, families, health care providers and employees

Purposes:

The purpose of the PFAC is that the PFAC will be a vital link between Morton Hospital and Medical Center and the community by identifying the needs and priorities of patients and their families in conjunction with Morton Hospital and Medical Center’s healthcare team. The PFAC will strengthen communication among patients, families, healthcare providers and employees as the PFAC will offer input to Morton Hospital and Medical Center’s leadership in planning and evaluating services and programs.

• Serves as advisory resource to administration and staff of the organization.

• Promotes improved relationships between patients, families, and staff.

• Provides a venue for patients and families to provide input into policy and program development.

• Provides an opportunity for patients and families to review recommendations referred to the council by staff or administration.

• Provides an opportunity for patients and families to actively participate in the development of new facilities and programs.

• Channels information, needs, and concerns to staff and administration.

• Actively helps implement changes.

• Provides input into the educational program for staff.

• Collaborates as partners with staff, physicians, and administration in the planning and operation of specific programs.

• Provides opportunities for staff to listen to their customers.

• Provides a safe venue for patients and families to provide input in a setting