Service Standards

1. We seek to understand our customer's needs and wants and deliver the service they expect.
2. We provide service with courtesy, respect, and compassion.
3. We take steps to prevent and resolve issues in order to maintain customer confidence.
4. We improve the processes that deliver service to the customer.
5. We respect the privacy and confidentiality needs of each customer.
6. We are proud of our association with Morton Hospital and Medical Center and our mission to serve our community and service areas.
7. We demonstrate pride in the professionalism of our personal appearance and in the appearance of Morton Hospital and medical care facilities.
8. We partner with each other to deliver superior service to each customer.